Refund policy

  • Return & Refund Policy

    At Schoolingcare, customer satisfaction is our priority. We strive to deliver premium quality educational stationery and supplies. If you are not completely satisfied with your purchase, please review our return and refund policy below.

    1. Return Eligibility

    We accept returns within 10 days of delivery. To be eligible for a return, the following conditions must be met:

    • The item must be unused and in its original condition
    • The item must be in its original packaging with all tags and accessories intact
    • Proof of purchase (order confirmation or invoice) must be provided

    2. Damaged or Incorrect Items

    If you receive a damaged, defective, or incorrect item, please report it to us within 48 hours of delivery by contacting our support team at gswcare@gmail.com with your order details and photographs of the issue. We will arrange a replacement or refund promptly.

    3. Exchange Policy

    We offer both exchanges and refunds. If you wish to exchange an item for a different product or variant, please contact us within 10 days of delivery. Exchanges are subject to product availability. If the requested exchange item is unavailable, a full refund will be processed instead.

    4. Refund Process

    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 1–2 working days after approval and credited to your original payment method.

    For Cash on Delivery (COD) orders: Since COD payments cannot be refunded to the original payment method, refunds will be processed via bank transfer or UPI within 1–2 working days. Customers must provide their bank account details or UPI ID at the time of raising the return request.

    5. Return Shipping

    We offer free returns — there is no return shipping cost to the customer. Our team will arrange a pickup from your delivery address at no additional charge.

    6. Non-Refundable Items

    • Shipping charges (if any) are non-refundable
    • Items that have been used, damaged by the customer, or returned without original packaging will not be accepted
    • Items returned after the 10-day return window will not be eligible for a refund or exchange

    7. How to Initiate a Return or Exchange

    To initiate a return or exchange, please contact us at gswcare@gmail.com with your order number and reason for return/exchange. Our team will guide you through the process within 48 business hours.

    8. Grievance Officer

    For any unresolved complaints, please contact our Grievance Officer at gswcare@gmail.com within 30 days of the issue. We will respond within 48 business hours as per the Consumer Protection (E-Commerce) Rules, 2020.

    Effective Date: July 4, 2026